Privacy Policy

Introduction

Royal-tundra is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information You Provide

• Name and contact details when you submit inquiry forms
• Email address for correspondence purposes
• Organisation name and role information
• Service preferences and interests you indicate
• Any additional information you choose to share in messages

Information Collected Automatically

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• IP address (anonymised for analytics purposes)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Provide information about our services
• Deliver services you have engaged
• Improve our website and service offerings
• Comply with legal obligations

Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent: When you submit an inquiry form or contact us
• Contract: When necessary to deliver services you have engaged
• Legitimate interests: To improve our services and website functionality
• Legal obligation: To comply with applicable laws and regulations

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for up to three years unless you request earlier deletion.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the details provided below.

Third-Party Services

Our website may use third-party services for analytics and functionality. These services have their own privacy policies governing their use of data. We do not sell or rent your personal information to third parties.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Royal-tundra
Suite 1402, Heritage Tower
125 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]